Customer Support

Need to return an item? No problem! You will just need your order number and the email address associated with your account to get started.

If you are not totally satisfied with your order, and the item is in unused condition with original packaging still intact, the item(s) can be returned for free within 90 days of the shipping date for a refund or store credit (excluding original shipping costs). If the returned item cannot be restocked due to looking used, your request for a refund or store credit will not be processed and the original item will be returned to you.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

*If you are outside of the US, please refer to our international policy located under the International Orders tab.

Items purchased from the SinceTop Outlet are final sale and will not be considered for returns or exchanges. If you have an Outlet item that is defective, please submit a warranty claim.

Please allow one week for your return to be fully processed and a refund / store credit / exchange to be issued.